Report a Problem

Are you having an issue with the 3DEO platform?  Use the form below to raise a Service Ticket with our support team.  Our service desk is manned from 0800 hrs to 1800 hrs (UTC), Monday to Friday. 

 

We provide 24x7 telephone support for business critical issues, and telephone support within normal working hours for high priority issues.  Please refer to your Service Level Agreement for contact details.

When completing the form, please provide as much information as possible, and include screenshots if you can.  It will expedite the investigation process and help us get back to you as soon as possible with a solution.

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